In speaking to a prospective client last week, they mentioned they often get pitched a very canned Salesforce solution to their requirements.

Often missing the mark regarding what they’re actually looking to accomplish.

Causing frustration, most likely because they were told/sold on how flexible Salesforce can be to meet their specific business needs, but then not seeing that once an integration partner comes in with a proposed solution.

This situation might be the outlier, although I’ve heard it a few times over the last 3 months on different occasions.

Why do you think this occurs? I realize this is a very broad stroke conversation.