Navigating through corporate politics, biases, misalignment, stubbornness and ego is by far one of the biggest challenges we face when it comes to implementing successful CRM projects.
I had a call with a Salesforce platform owner this past week where he recently joined a new company and his primary objective is to revitalize their Salesforce instance, increase user adoption, bring in best practices, enhance the functionality to better align with business processes and essentially bring a breadth of fresh air to the sales organization.
Now he’s a few months in, and is having thoughts to bail, which I personally hate to see as I think there’s a great opportunity for achievement to be had.
He continues to hit roadblocks by the company owner who seems to know EVERYTHING that happens within the organization, while wanting to keep such a tight grip on his CRM baby that little progress can be made.
We discussed a few different strategies on how to progress over, under, between, alongside and thru this situation and there’s still some candid conversations that need to be had to further understand what’s driving this behavior.
I’d be interested to hear how others have successfully navigated situations like this before.